Privacy and Confidentiality

Privacy Policy — Moqshar Living
1. Introduction

Welcome to Moqshar Living. This Privacy Policy explains how personal and health information is collected, stored, used, and disclosed in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the ethical guidelines of the Australian Counselling Association (ACA).

2. Information we collect

To provide counselling safely and effectively, we may collect: Personal details: full name, date of birth, address, email, and phone numbers Emergency contact: name, relationship, and phone number of a nominated contact Health and clinical information: relevant medical and mental health history, session notes, and assessments Administrative and financial records: appointments, billing, payment history, and related correspondence

3. How information is collected

Information is usually collected directly from you through: Enquiries (website form, email, or phone) Intake forms, questionnaires, and counselling agreements Notes and observations during sessions

4. Purpose of collection and use

Your information is collected to provide professional counselling services. That includes: Assessing needs and delivering counselling support Coordinating referrals or other care when you ask us to Managing appointments, invoicing, and billing Meeting professional, legal, and regulatory obligations

5. Confidentiality and limits

As an ACA-registered counsellor, Len Turner keeps session details and records confidential. Information is not shared without your consent, except where required or permitted by law or professional ethics, including: Risk of harm: serious and imminent risk of harm to you or another person Legal requirement: court order, subpoena, or other lawful demand Child protection: disclosure or reasonable suspicion of harm, abuse, or neglect involving a child or young person Supervision: clinical material may be discussed in a de-identified way with a qualified supervisor for professional accountability

6. Storage, security, and retention

We take practical steps to keep your information secure: Digital records: password-protected systems and encrypted storage appropriate to a solo practice Physical records: any paper notes kept in locked storage accessible only to the practitioner Retention: records are kept for at least seven (7) years after last contact for adults, or until a client turns 25 where they were under 18 — or longer if insurance, law, or professional standards require — then securely destroyed

7. Accessing and correcting your information

You can request access to, or correction of, personal and clinical information held about you. Please put requests in writing to the contact details below. In rare cases where full access may cause serious harm or breach another person’s confidentiality, we may discuss an alternative (such as a summary) with you.

8. Website and digital tracking

The website may use basic analytics and, if enabled, advertising/measurement tools (for example Meta pixels) to understand traffic and improve the site. These tools can collect technical or aggregated browser data. You can limit tracking through your browser settings. Marketing tracking is separate from your clinical file.

9. Complaints and enquiries

Questions or privacy complaints:
Leonard Edward Turner
Moqshar Living Email: info@moqshar.com.au
Phone: +61 456 206 070

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or the Australian Counselling Association (ACA).